Terms of Service

Last updated: May 1, 2026

These Terms of Service ("Terms") govern your access to and use of ValidCRM ("ValidCRM," "we," "our," or "us") and the customer relationship management software, websites, mobile applications, and related services we offer (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and Account

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at william@novaroof.com if you suspect unauthorized use.

2. Subscription and Billing

Plans and Trials

Some features of the Service are offered on a paid subscription basis. We may offer a free trial; trials automatically convert to paid subscriptions at the end of the trial period unless you cancel before then. Pricing and plan details are presented at signup and may change with notice.

Payment

Subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method. Fees are non-refundable except where required by law or expressly stated in these Terms.

Cancellation

You may cancel your subscription at any time from your account settings or by emailing us. Cancellation takes effect at the end of the current billing period; you will retain access through that period. We do not provide refunds for partial months or unused time.

Late Payments

If a payment fails, we may suspend or terminate your access until payment is received. We may also charge interest on overdue amounts at the lower of 1.5% per month or the maximum rate permitted by law.

3. Your Content and Customer Data

Ownership

You retain all rights to the data you upload, enter, or generate through the Service ("Your Content"), including the customer information, photos, proposals, and notes you create. We do not claim ownership of Your Content.

License to Operate the Service

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely as necessary to provide and improve the Service, including making backups and serving Your Content back to you.

Your Customer Data Responsibilities

You are responsible for:

Having a lawful basis (consent, contract, or legitimate interest) to collect, store, and process information about your end customers
Providing your end customers with required privacy notices
Honoring your end customers' rights under applicable privacy laws
The accuracy, legality, and quality of the data you upload
Backing up Your Content if you require additional copies beyond our automated backups

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation
Send spam, unsolicited bulk emails, or messages that violate the CAN-SPAM Act, TCPA, or similar laws
Upload malicious code, viruses, or harmful content
Attempt to gain unauthorized access to other accounts, systems, or data
Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except where permitted by law
Resell, sublicense, or share your account with anyone outside your organization
Use the Service to harass, defame, or harm others
Scrape, crawl, or otherwise programmatically access the Service in a manner that exceeds reasonable use or violates rate limits
Use the Service to compete with us or build a competing product

We reserve the right to suspend or terminate accounts that violate this section.

5. Third-Party Services

The Service may integrate with third-party services (such as Facebook, RingCentral, Google, Stripe, and others). Those services have their own terms and privacy policies, and your use of them is governed by their terms. We are not responsible for the availability, accuracy, or actions of third-party services.

6. Intellectual Property

The Service, including its software, design, branding, and content (other than Your Content), is owned by ValidCRM and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription, subject to these Terms.

7. Service Availability and Changes

We strive to keep the Service available 24/7 but do not guarantee uninterrupted operation. We may experience downtime for maintenance, upgrades, or factors outside our control. We may modify, add, or remove features at any time. We will provide reasonable notice of material changes that adversely affect a paid feature you use.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT IT WILL MEET YOUR REQUIREMENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALIDCRM AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10. Indemnification

You agree to indemnify and hold harmless ValidCRM and its officers, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of another, including the privacy rights of your end customers.

11. Termination

You may terminate your account at any time. We may suspend or terminate your access at any time, with or without notice, for any reason, including violation of these Terms or non-payment. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

After termination, we will retain Your Content in accordance with our Privacy Policy and applicable law. You may request export of Your Content within 30 days of termination by emailing william@novaroof.com.

12. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Virginia, and you consent to personal jurisdiction in those courts.

You and ValidCRM waive any right to a jury trial. You agree to bring any claim only in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. For material changes, we will notify you by email or through the Service at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

14. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ValidCRM.
Severability: If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.
No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure: Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, internet outages, etc.).

15. Contact

Questions about these Terms? Contact us at:

ValidCRM
Email: william@novaroof.com